[vc_row][vc_column width=”1/2″][vc_column_text][/vc_column_text][/vc_column][vc_column width=”1/2″][vc_empty_space][vc_column_text]Mobile Armour Device Protection provides extended warranty for your smartphone up to two years. It covers up to two accidental damages each year at a minimum service fee. It also covers Express Replacement of your phone if it is non-repairable.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”50px”][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_column_text]

Frequently Asked Questions

Below is a list of Frequently Asked Questions about Mobile Armour.

[/vc_column_text][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space height=”50px”][/vc_column][/vc_row][vc_row disable_element=”yes”][vc_column][vc_tta_accordion style=”modern” color=”sandy-brown” c_icon=”triangle” active_section=”” collapsible_all=”true”][vc_tta_section title=”What is covered?” tab_id=”1633033884062-4cfcbe14-7bc0″][vc_column_text]Any physical or liquid damage such as cracked screen, battery replacement, charging issues, logic board issues.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is not covered?” tab_id=”1633033884124-73c3882a-86e6″][vc_column_text]Theft and Loss is not covered under this plan[/vc_column_text][/vc_tta_section][vc_tta_section title=”When am I covered?” tab_id=”1633033967286-0faf8211-a73d”][vc_column_text]Your device protection is activated on the next business day of your purchase date.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How am I billed?” tab_id=”1633034135768-76ee0124-8882″][vc_column_text]You can choose between one time charge or monthly charge depending on the phone model.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How many repairs are included?” tab_id=”1633034165461-15ce1e25-7846″][vc_column_text]Unlimited repairs during the the 24 months.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are there any deductible fees?” tab_id=”1633034192763-48719d72-d196″][vc_column_text]For iPhones, there is  a service fee of $29 for each service request. For Express Replacement Service, the fee is $129 (iPhone). For Samsung phones, there is a service fee of $79 for each service request. For Express Replacement Service, the fee is $79 (Samsung).[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the duration of the protection plan?” tab_id=”1633034230694-75e37234-a11c”][vc_column_text]24 months from the plan activation date.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What happens if I used all my eligible repairs?” tab_id=”1633034269679-da4ac3cf-e0c7″][vc_column_text]You can submit a new repair request and you will get a discounted repair fee depending on repair type.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I transfer my device protection plan to another device?” tab_id=”1633034417819-0c7e1fa9-230e”][vc_column_text]Yes, you are allowed to do a one-time transfer to a newer phone. If the device protection price of the new phone is greater, you will pay the difference only.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I cancel my device protection plan?” tab_id=”1633034442147-647a136b-a2fc”][vc_column_text]If you have not used any service request you can cancel the plan anytime and the mobile armour plan ceases to be effective immediately. If you already submitted up to 2 service requests in 12 months period, you can cancel the device protection plan at the end of the 12 months.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What happens if I decide to cancel the device protection?” tab_id=”1633034470073-0cfa9e12-91be”][vc_column_text]If you cancel, then you are not able to use your eligible repairs.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if my phone is not repairable?” tab_id=”1633034504371-3de252aa-bf90″][vc_column_text]If your phone is not repairable, we will replace it with a similar phone model of the same condition (new or refurbished).[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if my original device was replaced by the manufacturer due to malfunction, will the new device have protection?” tab_id=”1633034539248-4da7c7b5-7d45″][vc_column_text]Yes but you have to call us and update the new device info. The new device will be covered for the remaining duration of the original plan.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I schedule a repair?” tab_id=”1633034581984-1b17fe9d-8bef”][vc_column_text]You can schedule a repair using our online portal www.repairmedics.ca or call us at 905-787-8969 x885[/vc_column_text][/vc_tta_section][vc_tta_section title=”Where do I go to repair my device?” tab_id=”1633034613563-9305d68d-e53d”][vc_column_text]Schedule an appointment at www.repairmedics.ca or call us at 905-787-8969 x885. You can ask for a Technician to come onsite and fix it on the spot or you can come to one of our locations.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you provide onsite service?” tab_id=”1633035105551-fb1307d4-ef98″][vc_column_text]Yes, we are the first to start the mobile onsite service for phone repairs. We come to you in our equipped truck and fix your phone.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long does the device repair take?” tab_id=”1633035131928-ac19c8e3-0060″][vc_column_text]It takes approximately between 30 to 45 minutes.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the quality of the parts that you use in repairs?” tab_id=”1633035170572-9bdde675-1730″][vc_column_text]We use genuine parts for all repairs.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Is there any warranty on the repair?” tab_id=”1633035198012-8c850e10-b19b”][vc_column_text]Yes, all our parts have lifetime warranty except if caused by liquid or physical damage.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can we get more help?” tab_id=”1633035246039-aff26228-c5cc”][vc_column_text]You can email us at [email protected] if you like to ask us any question.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_toggle title=”What is covered?” open=”true”]Any physical or liquid damage such as cracked screen, battery replacement, charging issues, logic board issues.[/vc_toggle][vc_toggle title=”What is not covered?” open=”true”]Theft and Loss is not covered under this plan[/vc_toggle][vc_toggle title=”When am I covered?” open=”true”]Your device protection is activated on the next business day of your purchase date.[/vc_toggle][vc_toggle title=”How am I billed?” open=”true”]

You can choose between one time charge or monthly charge depending on the phone model.

[/vc_toggle][vc_toggle title=”How many repairs are included?” open=”true”]

Unlimited repairs during the 24 months period.

[/vc_toggle][vc_toggle title=”Are there any deductible fees?” open=”true”]

For iPhones, there is  a service fee of $29 for each service request. For Express Replacement Service, the fee is $129 (iPhone). For Samsung phones, there is a service fee of $79 for each service request. For Express Replacement Service, the fee is $79 (Samsung).

[/vc_toggle][vc_toggle title=”What is the duration of the protection plan?” open=”true”]

24 months from the plan activation date.

[/vc_toggle][vc_toggle title=”What happens if I used all my eligible repairs?” open=”true”]

You can submit a new repair request and you will get a discounted repair fee depending on repair type.

[/vc_toggle][vc_toggle title=”Can I transfer my device protection plan to another device?” open=”true”]

Yes, you are allowed to do a one-time transfer to a newer phone. If the device protection price of the new phone is greater, you will pay the difference only.

[/vc_toggle][vc_toggle title=”Can I cancel my device protection plan?” open=”true”]

If you have not used any service request you can cancel the plan anytime and the mobile armour plan ceases to be effective immediately. If you already submitted up to 2 service requests in 12 months period, you can cancel the device protection plan at the end of the 12 months.

[/vc_toggle][vc_toggle title=”What happens if I decide to cancel the device protection?” open=”true”]

If you cancel, then you are not able to use your eligible repairs.

[/vc_toggle][vc_toggle title=”What if my phone is not repairable?” open=”true”]

If your phone is not repairable, we will replace it with a similar phone model of the same condition (new or refurbished).

[/vc_toggle][vc_toggle title=”What if my original device was replaced by the manufacturer due to malfunction, will the new device have protection?” open=”true”]

Yes but you have to call us and update the new device info. The new device will be covered for the remaining duration of the original plan.

[/vc_toggle][vc_toggle title=”How do I schedule a repair?” open=”true”]

You can schedule a repair using our online portal www.repairmedics.ca or call us at 647-547-6012

[/vc_toggle][vc_toggle title=”Where do I go to repair my device?” open=”true”]

Schedule an appointment at www.repairmedics.ca or call us at 647-547-6012. You can ask for a Technician to come onsite and fix it on the spot or you can come to one of our locations.

[/vc_toggle][vc_toggle title=”Do you provide onsite service?” open=”true”]

Yes, we are the first to start the mobile onsite service for phone repairs. We come to you in our equipped truck and fix your phone.

[/vc_toggle][vc_toggle title=”How long does the device repair take?” open=”true”]

It takes approximately between 30 to 45 minutes.

[/vc_toggle][vc_toggle title=”What is the quality of the parts that you use in repairs?” open=”true”]

We use genuine parts for all repairs.

[/vc_toggle][vc_toggle title=”Is there any warranty on the repair?” open=”true”]

Yes, all our parts have lifetime warranty except if caused by liquid or physical damage.

[/vc_toggle][vc_toggle title=”How can we get more help?” open=”true”]

You can email us at [email protected] if you like to ask us any question.

[/vc_toggle][/vc_column][/vc_row]